GENERAL | ASSEMBLING | MOVING | CHARGING | OPERATING | MAINTAINING | STORING | WEAR & TEAR | ENVIRONMENT | AFTER-SALE
GENERAL
The battery lasts 60-80 minutes depending on the selected cleaning strength.
This current generation is specifically designed to clean hardwood and ceramic tile floors. It is also tailored for cleaning flat surfaces. Future models may be able to clean more varied surface types.
There are two tanks on HIZERO, one is clean-water tank, one is waste-water tank.
Q4) Does speed and performance vary between the amount of waste being cleaned and the floor surface?
The 8 minutes per 100 square meter measurement is based on an average floor cleaning. As HIZERO aims to deliver a high-quality intensive clean, the user may find cleaning time for quite messy floors is more than for relatively clean floors.
ASSEMBLE & DISASSEMBLE
Please make sure the screw holes align without cables tangled in between.
Reference Manual “2. Assembling your Bionic Mop”.
(If you still unable to resolve the problem, please do not hesitate to contact the customer service)
Reference Manual “7.2 Replacing the cleaning roller”.
Please press the upper part of charging base onto the base with some strength to make sure they are completely connected.
Reference Manual “2. Assembling your Bionic Mop”.
MOVING
● One is uplift the appliance from the hand lifting position at the appliance’s back.
● The other one is lean it backward, the auxiliary wheels will help for moving.
(Please switch off the appliance and lock in uprightly position first).
Reference Manual “6.2 Moving”.
CHARGING
Reference Manual “3.1 Charging”.
● (Please make sure the charging base and power adapter are well connected.)
Place the appliance on the charging base and clasp the latch locator onto the locating stud, also make sure the charging contactor(at lower body) must be well connected with the power contactor(at charging base). Once see the battery indicator flash red which mean appliance is being charged.
Reference Manual “3.1 Charging”.
● The battery is not charging. Take out battery and keep it about 10 minutes, then put back. It needs take 5 minutes to charge and then the charging will be available.
Reference Manual “3.1 Charging”.
OPERATING
Reference Manual “3.1 Cleaning Instructions”.
● After immersing the cleaning roller, please wring it out slowly.
● Open the cleaning head to check if there are blockages( spitball, small wet cloth, etc.) stuck in cleaning roller.
● Clean the dirty water tank sensor, keep it clean.
(If you still unable to resolve the problem, please do not hesitate to contact the customer service)
Reference Manual “4.4 Cleaning the trash”,”5.5 Cleaning the trash container”.
Yes, but don’t exceed 70° as dirty water sensor may covered by dirty water then the appliance will stop working.
Reference Manual “4.2 Cleaning Instructions”.
● The appliance will automatically stop working if something large are adsorbed.
● Take out the trash container and close the cleaning head, release the cleaning roller and take out the objects.
If the roller is still wet– No need to immerse it before use.
If the roller becomes dry and hard– Need to be soaked before use for the easy and efficient operating.
Reference Manual “2. Assembling your Bionic Mop”.
Please check if the cleaning roller, bush roller and trash container have been well placed. Then make sure well close the cover. After that, restart the appliance for operating.
Reference Manual “2. Assembling your Bionic Mop”.
Mode 1–Normally use for daily cleaning.
Mode 2- Basic function for self-cleaning
It is also recommended to use Mode 2 for stubborn stains for better cleaning results.
Reference Manual “2. Assembling your Bionic Mop”.
Reference Manual “2. Assembling your Bionic Mop”.
Reference Manual “4.2 Cleaning Instructions”.
Reference Manual “3.3 Filling the clean water tank”.
Please make sure to immerse the cleaning roller for about 10 minutes in cold water or in 40℃ hot water about 2 minutes.
Reference Manual “2. Assembling your Bionic Mop”.
Reference Manual “2. Assembling your Bionic Mop”.
Suggestion:
● Do not tilt the upper body of the appliance too far backwards (Don’t exceed 70°).
● Please empty the dirty water tank before you tilt the body to clean.
Reference Manual “4.4 Empty the dirty water tank”.
Please use the appliance for cleaning hard floors only (e.g. tile/marble/wooden floor and all water-resistant floors). Do not use this appliance to clean carpet or other floors that are water-sensitive.
Reference Manual “1.4 Usage Restrictions”.
Hold the handle of the appliance, push it forward lightly until you hear a clicking sound.
Reference Manual “3.4 Locking the body”.
Hold the handle of the appliance and tread the cleaning head lightly, pull back the body until you hear a clicking sound.
Reference Manual “4.1 Releasing the body”.
The runtime of a full battery is around 60 to 80 minutes.
In the Mode 1, it can be used for about 10 minutes;
In the Mode 2, it can be used for about 5 minutes. Reference Product Specification.
MAINTAINING
Yes. Both clean/dirty water tank and clean/dirty water tank cap can be rinsed under the tap. However, to avoid any error, please wipe dry the sensor after rinsing.
Reference Manual “4.4 Emptying the dirty water tank”.
Reference Manual “5.5 Cleaning the trash container”.
If appliance is not used frequently–It is recommended to take it out and let it dry at a cool and dry place.
Reference Manual “5.2 Cleaning the water tank”.
Reference Manual “5.4 Clean the cleaning roller”.
Reference Manual “5.1 Maintenance”.
It is recommended to clean the brush roller after use (cut off hairs and other entanglement) for better cleaning results.
Reference Manual “5.3 Cleaning the brush roller”.
Yes, cleaning it with detergent is recommended.
Reference Manual “5.3 Cleaning the brush roller”.
● If the appliance will be used for a short time period, we suggest you to fully charge the battery and there’s no need to detach it.
Reference Manual “1.1.2 Caution”.
We suggest you empty the water tanks before you store the appliance, to prevent the growth of bacteria and odor.
Reference Manual “1.1.2 Caution”.
Yes. You can. To avoid any damage, never immerse the body in water or any other liquid, nor rinse it under the tap.
Reference Manual “5.1 Maintenance”.
We suggest you to clean it after use to prevent the growth of bacteria and odor.
Reference Manual “1.1.2 Caution”.
If the appliance is used frequently——There is no need to take it out and let it dry every time.
If the appliance is not used frequently——Please dry the clean water tank to prevent the growth of bacteria and odor.
Reference Manual “5.4 Clean the cleaning roller”.
Reference Manual “1.1.2 Caution”.
STORING
Reference Manual “6.1 Storing”.
WEAR & TEAR
We suggest you to replace it every four months for the best cleaning results.
Reference Manual “7.2 Replacing the cleaning roller”.
We suggest to replace it every six months to benefit from the best cleaning results.
Reference Manual “7.1 Replacing the cleaning roller”.
According to the actual using situation, if the clean ability declined, we suggest you change.
ENVIRONMENT PROTECTION
Currently please visit www.Amazon.com to purchase accessories for this appliance.
Reference Manual “8. To order accessories”.
AFTER-SALE SERVICE
Reference Manual “10. Guarantee & Service”.
Contact Customer Service for help.