The battery lasts 60-80 minutes depending on the selected cleaning strength.

This current generation is specifically designed to clean hardwood and ceramic tile floors. It is also tailored for cleaning flat surfaces. Future models may be able to clean more varied surface types.

There are two tanks on HIZERO, one is clean-water tank, one is waste-water tank.

The 8 minutes per 100 square meter measurement is based on an average floor cleaning. As HIZERO aims to deliver a high-quality intensive clean, the user may find cleaning time for quite messy floors is more than for relatively clean floors.

Please make sure the screw holes align without cables tangled in between.

Reference Manual “2. Assembling your Bionic Mop”.

(If you still unable to resolve the problem, please do not hesitate to contact the customer service)

Press the plastic clip on the cable of the lower body, lightly separate it from the upper body.

Please remove the trash container first before taking out the cleaning roller. If unable to do so, you can push the cleaning roller out from the other direction.

Reference Manual “7.2 Replacing the cleaning roller”.

Please press the upper part of charging base onto the base with some strength to make sure they are completely connected.

Reference Manual “2. Assembling your Bionic Mop”.

Two ways to move the appliance:
● One is uplift the appliance from the hand lifting position at the appliance’s back.
● The other one is lean it backward, the auxiliary wheels will help for moving.

(Please switch off the appliance and lock in uprightly position first).

Reference Manual “6.2 Moving”.

No need. It is OK to charge the whole appliance without removing spare parts.

Reference Manual “3.1 Charging”.

● (Please make sure the charging base and power adapter are well connected.)
Place the appliance on the charging base and clasp the latch locator onto the locating stud, also make sure the charging contactor(at lower body) must be well connected with the power contactor(at charging base). Once see the battery indicator flash red which mean appliance is being charged.

Reference Manual “3.1 Charging”.

● The battery is not charging. Take out battery and keep it about 10 minutes, then put back. It needs take 5 minutes to charge and then the charging will be available.

When the appliance is out of battery, it requires approximately 4 hours to regain full battery capacity. The battery indicator will turns blue to notify user when it is fully charged.

Reference Manual “3.1 Charging”.

Yes, you can. Please note that the appliance sweeps forward, mops back and forth. For optimized cleaning results and efficiency, the correct use is to make sure the cleaning head can move forward to adsorb trash and move the appliance back and forth repeatedly.

Reference Manual “3.1 Cleaning Instructions”.

Please try these resolution (contact customer service in case unable to resolve)
● After immersing the cleaning roller, please wring it out slowly.
● Open the cleaning head to check if there are blockages( spitball, small wet cloth, etc.) stuck in cleaning roller.
● Clean the dirty water tank sensor, keep it clean.

(If you still unable to resolve the problem, please do not hesitate to contact the customer service)

Yes, it is OK to do so. If a disposable trash tray was not used, please take out the trash container, and use the cleaning brush to sweep the trash into a dustbin.

Reference Manual “4.4 Cleaning the trash”,”5.5 Cleaning the trash container”.

Yes, but don’t exceed 70° as dirty water sensor may covered by dirty water then the appliance will stop working.

Reference Manual “4.2 Cleaning Instructions”.

● The appliance will automatically stop working if something large are adsorbed.
● Take out the trash container and close the cleaning head, release the cleaning roller and take out the objects.

If the roller is still wet– No need to immerse it before use.
If the roller becomes dry and hard– Need to be soaked before use for the easy and efficient operating.

Reference Manual “2. Assembling your Bionic Mop”.

Please check if the cleaning roller, bush roller and trash container have been well placed. Then make sure well close the cover. After that, restart the appliance for operating.

Reference Manual “2. Assembling your Bionic Mop”.

The operating sound volume for both Mode 1 and Mode 2 is more or less the same.
Mode 1–Normally use for daily cleaning.
Mode 2- Basic function for self-cleaning
It is also recommended to use Mode 2 for stubborn stains for better cleaning results.

Please immerse the cleaning roller in warm water (the water temperature should not be higher than 50℃/122℉) for around 2 minutes in order to make it soft quickly.

Reference Manual “2. Assembling your Bionic Mop”.

Please make sure the brush roller and trash container have been well placed then try again to close the cover.

Reference Manual “2. Assembling your Bionic Mop”.

The correct and effective way to use the appliance is to push and pull quickly. Make sure the cleaning head can move forward to adsorb trash. If trash is behind the cleaning head, it may not be cleared up.

Reference Manual “4.2 Cleaning Instructions”.

Please make sure the water tank cap has been fastened properly. After fill the clean water tank with water, please wipe the water around the tank.

Reference Manual “3.3 Filling the clean water tank”.

Please make sure to immerse the cleaning roller for about 10 minutes in cold water or in 40℃ hot water about 2 minutes.

Reference Manual “2. Assembling your Bionic Mop”.

Yes. Adding hot water to clean the house is fine. However, the temperature should not be higher than 50°C /122°F.

Reference Manual “2. Assembling your Bionic Mop”.

The indicator lights up means dirty water sensor is covered by dirty water and will stop working automatically.
Suggestion:
● Do not tilt the upper body of the appliance too far backwards (Don’t exceed 70°).
● Please empty the dirty water tank before you tilt the body to clean.

Reference Manual “4.4 Empty the dirty water tank”.

Please use the appliance for cleaning hard floors only (e.g. tile/marble/wooden floor and all water-resistant floors). Do not use this appliance to clean carpet or other floors that are water-sensitive.

Reference Manual “1.4 Usage Restrictions”.

The auxiliary wheels may be blocked by objects. Please switch off the appliance. Make sure all the tanks are empty (to avoid the water overflow) and put it on its side. Then remove the objects.

Hold the handle of the appliance, push it forward lightly until you hear a clicking sound.

Reference Manual “3.4 Locking the body”.

Hold the handle of the appliance and tread the cleaning head lightly, pull back the body until you hear a clicking sound.

Reference Manual “4.1 Releasing the body”.

The runtime of a full battery is around 60 to 80 minutes.

In the Mode 1, it can be used for about 10 minutes;

In the Mode 2, it can be used for about 5 minutes. Reference Product Specification.

Yes. Both clean/dirty water tank and clean/dirty water tank cap can be rinsed under the tap. However, to avoid any error, please wipe dry the sensor after rinsing.

Reference Manual “4.4 Emptying the dirty water tank”.

Please empty the trash container and clean the brush roller after self-cleaning is finished.

Reference Manual “5.5 Cleaning the trash container”.

If appliance is used frequently–there is no need to take it out and let it dry every time. Please place the appliance with cleaning roller onto the charging base for storage.
If appliance is not used frequently–It is recommended to take it out and let it dry at a cool and dry place.

It is recommended to use HIZERO authorised cleaning solution to clean the tank.

Reference Manual “5.2 Cleaning the water tank”.

It is highly recommended to use only HIZERO authorised cleaning solution to clean the cleaning roller.

Reference Manual “5.4 Clean the cleaning roller”.

Please clean the outer body of the appliance with a soft damp cloth. Besides, never store the appliance at a wet place.

Reference Manual “5.1 Maintenance”.

It is recommended to clean the brush roller after use (cut off hairs and other entanglement) for better cleaning results.

Reference Manual “5.3 Cleaning the brush roller”.

Yes, cleaning it with detergent is recommended.

Reference Manual “5.3 Cleaning the brush roller”.

● If the appliance will be used for over 1 month, we suggest you to detach the battery for proper storage.
● If the appliance will be used for a short time period, we suggest you to fully charge the battery and there’s no need to detach it.

Do not use dishwasher or washing machine to clean water tanks (clean water tank or dirty water tank)/brush/cleaning roller/brush roller).

Reference Manual “1.1.2 Caution”.

We suggest you empty the water tanks before you store the appliance, to prevent the growth of bacteria and odor.

Reference Manual “1.1.2 Caution”.

Yes. You can. To avoid any damage, never immerse the body in water or any other liquid, nor rinse it under the tap.

Reference Manual “5.1 Maintenance”.

We suggest you to clean it after use to prevent the growth of bacteria and odor.

Reference Manual “1.1.2 Caution”.

If the appliance is used frequently——There is no need to take it out and let it dry every time.
If the appliance is not used frequently——Please dry the clean water tank to prevent the growth of bacteria and odor.

Reference Manual “5.4 Clean the cleaning roller”.

We suggest you clean it after use to prevent the growth of bacteria and odor.

Reference Manual “1.1.2 Caution”.

Reference Manual “6.1 Storing”.

We suggest you to replace it every four months for the best cleaning results.

Reference Manual “7.2 Replacing the cleaning roller”.

We suggest to replace it every six months to benefit from the best cleaning results.

Reference Manual “7.1 Replacing the cleaning roller”.

According to the actual using situation, if the clean ability declined, we suggest you change.

Since the appliance is intended for indoor household use only, the shell color will not change obviously. However, the color will change slightly and become a little bit yellowish due to longtime sun exposure.

Currently please visit www.Amazon.com to purchase accessories for this appliance.

Reference Manual “8. To order accessories”.

Reference Manual “10. Guarantee & Service”.

Contact Customer Service for help.

Reference Manual “10. Guarantee & Service”.