The battery lasts 60-80 minutes depending on the selected cleaning strength.

This current generation is specifically designed to clean hardwood and ceramic tile floors. It is also tailored for cleaning flat surfaces. Future models may be able to clean more varied surface types.

There are two tanks on HIZERO, one is clean-water tank, one is waste-water tank.

The 8 minutes per 100 square meter measurement is based on an average floor cleaning. As HIZERO aims to deliver a high-quality intensive clean, the user may find cleaning time for quite messy floors is more than for relatively clean floors.

Please try many times, unable to solve the problem please contact customer service.

Reference Manual “2. Assembling your Bionic Mop”.

Hold the each side of cable between upper body and lower body, then separate it lightly.

Please remove the trash container first then you can take out the cleaning roller. If difficult, you can from the other direction to push it out.

Reference Manual “7.2 Replacing the cleaning roller”.

Please press one of parts (with power contactor) onto the base with some force to make sure they are completely connected.

Reference Manual “2. Assembling your Bionic Mop”.

Two ways to move the appliance:
● One is uplift the appliance from the hand lifting position at the appliance’s back.
● The other one is lean it backward, the auxiliary wheels will help for moving.

(Please switch off the appliance and lock in uprightly position first).

Reference Manual “6.2 Moving”.

No need. Take the whole appliance for charge will be fine.

Reference Manual “3.1 Charging”.

● (Please make sure the charging base and power adapter are well connected.)
Place the appliance on the charging base and clasp the latch locator onto the locating stud, also make sure the charging contactor(at lower body) must be well connected with the power contactor(at charging base). Once see the battery indicator flash red which mean appliance is being charged.

Reference Manual “3.1 Charging”.

● The battery is not charging. Take out battery and keep it about 10 minutes, then put back. It needs take 5 minutes to charge and then the charging will be available.

Please charge the appliance for approximately 4 hours, when see the battery indicator turn to blue which means the appliance is fully charged.

Reference Manual “3.1 Charging”.

The appliance will move forward to sweep and you can move it back manually for optimal cleaning result if there are stains.

Reference Manual “3.1 Cleaning Instructions”.

Please try these resolution (contact customer service in case unable to resolve)
● After immersing the cleaning roller, please wring it out slowly.
● Open the cleaning head to check if there are blockages( spitball, small wet cloth, etc.) stuck in cleaning roller.
● Clean the dirty water tank sensor, keep it clean.

OK. If the disposable trash tray is not used, you can take out the trash container and use the cleaning brush to empty the rubbish.

Reference Manual “4.4 Cleaning the trash”,”5.5 Cleaning the trash container”.

Yes, but don’t exceed 70° as dirty water sensor may covered by dirty water then the appliance will stop working.

Reference Manual “4.2 Cleaning Instructions”.

● The appliance will automatically stop working if something large are adsorbed.
● Take out the trash container and close the cleaning head, release the cleaning roller and take out the objects.

If the roller is still wet– No need to immerse it before use.
If the roller becomes dry and hard– Need to be soaked before use for the easy and efficient operating.

Reference Manual “2. Assembling your Bionic Mop”.

Please check if the cleaning roller, bush roller and trash container have been well placed. Then make sure well close the cover. After that, restart the appliance for operating.

Reference Manual “2. Assembling your Bionic Mop”.

The operation voice is more or less same.
Mode 1–Normally use for daily cleaning.
Mode 2–The basic function is self-cleaning. However, if there are some difficult stains need to be removed, please set to mode 2 for cleaning will have a better cleaning result and recommended to use.

Please immerse the cleaning roller in hot water (the water temperature should not be higher than 50℃) for around 2 minutes.

Reference Manual “2. Assembling your Bionic Mop”.

Please make sure the brush roller and trash container have been well inserted then try again to close the cleaning head.

Reference Manual “2. Assembling your Bionic Mop”.

When using the product, you can move forward a little quickly, to reach the quick cleaning result.

Reference Manual “4.2 Cleaning Instructions”.

Please make sure the water tank cap has been fastened properly. After fill the clean water tank with water, please wipe the water around the tank.

Reference Manual “3.3 Filling the clean water tank”.

Please make sure to immerse the cleaning roller for about 10 minutes in cold water or in 40℃ hot water about 2minutes.

Reference Manual “2. Assembling your Bionic Mop”.

Yes. Adding hot water to clean the house is fine. However, the temperature should not be higher than 50℃.

Reference Manual “2. Assembling your Bionic Mop”.

The indicator lights up means dirty water sensor is covered by dirty water and will stop working automatically.
Suggestion:
● Do not tilt the upper body of the appliance too far backwards (Don’t exceed 70°).
● Please empty the dirty water tank before you tilt the body to clean. Reference Manual “4.4 Empty the dirty water tank”.

Use the appliance on hard floor only (such as tile, marble, wooden floor which could be wet); not on floor covered the carpet.

Reference Manual “1.4 Usage Restrictions”.

The wheels may be blocked by objects. Please switch off the appliance. Make sure all the tanks are empty(to avoid the water overflow) and put it on its side.
Then remove the objects, the clean water tank is full of water, and dirty water tank is empty, then restart the appliance for cleaning.

Hold the handle of the appliance, push it forward lightly until you hear a clicking sound.

Reference Manual “3.4 Locking the body”.

Hold the handle of the appliance and tread the cleaning head lightly, pull back the body until you hear a clicking sound.

Reference Manual “4.1 Releasing the body”.

Generally around 60 to 80 minutes continually. Reference Product Specification.

In the Mode 1, it can be used for about 10 minutes;

In the Mode 2, it can be used for about 5 minutes. Reference Product Specification.

Yes. Both the clean/dirty water tank and clean/dirty water tank cap can be rinsed under a tap. However, to avoid any error, please wipe the water on the sensor.

Reference Manual “4.4 Emptying the dirty water tank”.

Please empty the trash container and clean the brush roller after finishing self-cleaning.

Reference Manual “5.5 Cleaning the trash container”.

If used frequently– Don’t need to take it out for drying, place the appliance with cleaning roller onto the charging base will be fine.
If not used frequently– Take it out for drying at a cool and dry place is recommended.

We suggest you use the HIZERO special detergent.

Reference Manual “5.2 Cleaning the water tank”.

We suggest you use the HIZERO special detergent.

Reference Manual “5.4 Clean the cleaning roller”.

Please use a soft damp cloth to clean the outer body if it is dirty. Besides, never store the appliance at a wet place.

Reference Manual “5.1 Maintenance”.

We suggest you to clean the brush roller after use(cut off hairs and other entanglements) for the next better cleaning result.

Reference Manual “5.3 Cleaning the brush roller”.

Yes, clean it with detergent is recommended.

Reference Manual “5.3 Cleaning the brush roller”.

● If you leave somewhere for over 1 month, we suggest you remove the battery for storing.
● If you leave somewhere for short time, let battery charge full.

Don’t use dishwasher or washing machine to clean water tanks(clean water tank or dirty water tank)/brush/cleaning roller/brush roller.

Reference Manual “1.1.2 Caution”.

When using the product, you can move forward a little quickly, to reach the quick cleaning result.

Reference Manual “4.2 Cleaning Instructions”.

We suggest you empty the water tank before you store the appliance, to prevent the growth of bacteria and an unpleasant smell.

Reference Manual “1.1.2 Caution”.

Yes. To avoid any damage, never immerse the body in water or any other liquid, nor rinse it under the tap.

Reference Manual “5.1 Maintenance”.

We suggest you to clean them after use to prevent the growth of bacteria and an unpleasant smell.

Reference Manual “1.1.2 Caution”.

If used frequently——Don’t need to take it out for drying.
If not used frequently——Please dry the clean water tank to prevent the growth of bacteria and an unpleasant smell.

Reference Manual “5.4 Clean the cleaning roller”.

We suggest you to clean them after use to prevent the growth of bacteria and an unpleasant smell.

Reference Manual “1.1.2 Caution”.

Reference Manual “6.1 Storing”.

We suggest to replace it every four months to benefit from the best cleaning results.

Reference Manual “7.2 Replacing the cleaning roller”.

We suggest to replace it every six months to benefit from the best cleaning results.

Reference Manual “7.1 Replacing the cleaning roller”.

According to the actual using situation, if the clean ability declined, we suggest you change.

In the case of using inside room, the shell color will not change obviously. However in the strong sunshine, the using will affect the color. Especially after long time, the color will turn old and become yellow.

Currently please visit www.Amazon.com to purchase accessories for this appliance.

Reference Manual “8. To order accessories”.

Reference Manual “10. Guarantee & Service”.

Contact Customer Service for help.

Reference Manual “10. Guarantee & Service”.